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Refund Policy
XS Fitness
280 Rainbow Falls Green,
Chestermere, Alberta T1X 0S4, Canada
📞 +1 (587) 316-3524
📧 xsfitness.ca@gmail.com
At XS Fitness, your satisfaction is our priority. We stand behind the quality of our fitness equipment and want to ensure that your shopping experience is smooth and worry-free. Please read our refund policy carefully:
30-Day Return Window
You may request a return or refund within 30 days of receiving your order. To be eligible:
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The item must be unused, in its original packaging, and in the same condition you received it.
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Proof of purchase (receipt or order confirmation) must be provided.
Non-Returnable Items
Certain items are not eligible for return:
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Opened or used fitness equipment
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Items marked as final sale
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Gift cards
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Customized or special-order products
Return Process
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Contact us at xsfitness.ca@gmail.com or call +1 (587) 316-3524 with your order number and reason for return.
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Once approved, you will receive return instructions.
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Customers are responsible for return shipping costs unless the product arrived damaged or defective.
Refunds
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Once we receive and inspect your return, you will be notified via email.
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If approved, a refund will be issued to your original method of payment within 5–10 business days.
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Shipping charges are non-refundable.
Damaged or Defective Items
If your product arrives damaged or defective, contact us within 7 days of delivery with photos and a description. We will offer a replacement, exchange, or full refund as appropriate.
Exchanges
We currently do not offer direct exchanges. If you'd like a different item, please initiate a return and place a new order.
For any questions or concerns, feel free to reach out to us. Thank you for choosing XS Fitness — committed to your health and strength!