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we're here to help
We’re here to help you every step of the way — whether you have a question about our products, need help with your order, or just want to say hello!
Send Us a Message
Have a question or feedback? Fill out the form below and our team will get back to you within 24 hours.
Our location
280 Rainbow Falls Green, Chestermere Alberta T1X 0S4, Canada
Mon - Fri, 10am - 9pm
Saturday, 11am - 9pm
Sunday, 11am - 5pm
FAQs
Have questions? Find answers to common queries below
What types of fitness equipment do you sell?
We offer a wide range of equipment including treadmills, exercise bikes, dumbbells, resistance bands, home gym machines, yoga mats, and more. Whether you're focused on cardio, strength, or functional training, XS Fitnes has you covered.
Do you ship across Canada?
Yes, we offer shipping across Canada. All orders are processed and shipped within 1–3 business days.
How long will delivery take?
Standard delivery usually takes 4–7 business days, depending on your location. You’ll receive a tracking link via email once your order has been shipped.
Is assembly required for the equipment?
Some larger equipment, like treadmills and multi-gyms, may require basic assembly. We provide detailed instruction manuals, and our support team is happy to assist if needed.
Do you offer warranties on your products?
Yes! Most of our products come with a manufacturer’s warranty ranging from 6 months to 2 years. Warranty details are listed on each product page.
Can I return or exchange a product?
Absolutely. We offer a 7-day return or exchange policy on most items, provided they are unused and in original packaging. Please refer to our [Returns & Refunds Policy] for more details.