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Customer Service
At XS Fitness, we're committed to helping you build a stronger, healthier lifestyle with high-quality fitness equipment and exceptional customer care. Whether you're setting up your home gym or upgrading your commercial space, our team is here to support you every step of the way.
Need Help? Reach Out Anytime:
- Address: 280 Rainbow Falls Green, Chestermere, Alberta T1X 0S4
- Phone: +1 (587) 316-3524
- Email: xsfitness.ca@gmail.com
- Hours: Monday–Saturday: 9 AM – 6 PM (MT)
What We Can Help With:
- Product inquiries and recommendations
- Order tracking and updates
- Returns, refunds, and warranty claims
- Installation and usage guidance
- Bulk or custom orders for gyms/studios
We pride ourselves on fast responses and customer-first solutions. Your satisfaction is our strength.
Frequently asked questions
Have questions? We’ve got answers.
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Interac e-Transfer for your convenience.
2. Do you ship across Canada?
Yes! We deliver Canada-wide. Shipping charges are calculated at checkout based on your location and order size.
3. How long will it take to receive my order?
Orders are usually processed within 1–3 business days. Delivery times vary by province but typically take 3–7 business days.
4. Can I return or exchange a product?
Yes. Returns are accepted within 14 days of delivery if the item is unused and in original packaging. Please refer to our Refund Policy for full details.
5. Can I pick up my order instead of shipping?
Yes! Local pickup is available in Chestermere, Alberta. Select the "Local Pickup" option at checkout and we’ll notify you when your order is ready.